In order to help serve you better we have created a web based return merchandise authorization (RMA) request application that consists of a multi-page form. An RMA must be requested for each individual unit being sent into the Repair Station.
Your product may be controlled by either the EAR (United States Department of Commerce) regulations or ITAR (U.S. Department of State) regulations. If your product is ITAR controlled, or you are unsure of the classification of your product, please contact our repair department at +1 928-708-1531 or firstname.lastname@example.org for return instructions.
If you ship product to us incorrectly, and you are in violation of the International Traffic in Arms Regulations, you will be sent a written notification that:
- Explains the ITAR violation and
- Requires the addition of a line item to your purchase order entitled Export License Fee with an amount of $500.00.
Your repaired product will not be returned to you until we receive the modified purchase order.
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